1 Introduction
Welcome to BG Bets. We believe you should have full control over your personal data. This Privacy Policy is written with one goal in mind: to clearly explain what data BG Bets collects, why we collect it, and how we keep it safe.
BG Bets is an online Sports Betting and casino platform built with Bangladeshi users in mind. By using our website, you agree to this Privacy Policy. If you have any objections, please contact our support team before using the platform.
This Privacy Policy is part of our Terms & Conditions and Responsible Gaming Please read alongside the policy.
2 What Data We Collect
BG Bets collects only the data genuinely needed to deliver the best service and keep your account secure. We never ask for information we do not need.
| Data Type | Example | When it is collected |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Times |
| Device Information | IP address, browser type, operating system | Automatically upon site visit |
| Usage Data | Game history, betting records, session duration | During Platform Use |
| Location Data | Approximate city or area (IP-based) | For Security Verification |
We never store your password, full bank card number, or PIN.
3 Purpose of Data Use
BG Bets uses your data only for specific, legitimate purposes. At the heart of our Privacy Policy is a simple principle: your information is used only for the purpose it was collected.
- Account management: To create, manage, and secure your account.
- Transaction Processing: To process deposits and withdrawals and maintain transaction records.
- Identity Verification: To comply with anti-money laundering regulations and KYC policies.
- Customer Support: To address your questions, complaints, and support needs.
- Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
- Service Improvement: To improve your experience and introduce new features.
- Legal compliance: To comply with applicable laws and regulations.
- Promotional Communications: To send you offers, bonuses, and updates with your consent (you may opt out at any time).
You can unsubscribe from marketing emails or notifications at any time. Simply go to your account settings and update your notification preferences.
4 Data Sharing Policy
BG Bets does not sell or rent your personal data to any third party. In limited circumstances, however, sharing data may be necessary. Under this Privacy Policy, information is shared only in the cases outlined below.
- Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions. They operate under their own privacy policies.
- Identity Verification Services: Required information may be shared with approved third-party verification providers as part of the KYC process.
- Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud Prevention: Information may be disclosed to relevant authorities to assist in investigations into money laundering or other criminal activity.
- Business Transfers: In the event of a merger or acquisition, your data may transfer to the new entity, but the same Privacy Policy protections will remain in place.
BG Bets never sells your data to advertisers or data brokers. This is a non-negotiable principle of our Privacy Policy.
5 Cookies & Tracking Technologies
The BG Bets website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that make your experience smoother and more personalized.
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform cannot function properly.
- Functional cookies: To remember your language preference, theme settings, and other preferences.
- Analytics Cookies: To understand how many users visit each page and for how long — this helps us improve our services.
- Security Cookies: To detect fraudulent login attempts and unusual account activity.
You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the site.
6 Data Retention Period
BG Bets does not retain your data indefinitely. Under our Privacy Policy, each category of information has a defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and regulatory obligations |
| Transaction Records | 7 Years | Financial auditing and anti-money laundering laws |
| KYC Documents | 5 years after account closure | To comply with identity verification regulations |
| Gaming History | 3 Years | Dispute Resolution & Service Improvement |
| Log Files | 90 Days | Security & Fraud Prevention |
| Marketing Preferences | Until the date of opt-out | Your Consent Management |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
7 Your Rights
You have a number of important rights over your personal data at BG Bets. We respect those rights and are committed to responding promptly.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may object to the use of your data for specific purposes.
Data Portability
You may request a copy of your data in a standard, portable format.
Marketing Opt-Out
You may opt out of promotional communications at any time.
To exercise any of these rights, email us at [email protected]. We typically respond within 7 business days.
8 Children's Privacy
BG Bets is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. This is a critical element of our Privacy Policy.
Warning: If we discover that anyone under 18 has created an account, that account will be closed immediately and all collected data will be deleted.
If you believe someone you know who is under 18 is using BG Bets, please contact us immediately. We will take swift action.
9 Security Measures
BG Bets uses multiple layers of security to protect your data. This technical protection is the most critical part of our Privacy Policy.
- 256-bit SSL/TLS Encryption: All data transfers are encrypted, providing the same level of protection as banking websites.
- Two-Factor Authentication (2FA): An additional verification step is available to provide extra security when logging into your account.
- Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are in place at the server level.
- Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
- Restricted Staff Access: Only authorized personnel can access your data, and every access is logged.
- Encrypted database: Stored data is also kept in encrypted form and cannot be read directly.
Always use a strong password to keep your account secure, and never share it with anyone. BG Bets will never ask for your password by phone or email.
10 Privacy Policy Updates
BG Bets may update this Privacy Policy from time to time. Changes may be necessary due to new legislation, technological developments, or improvements to our services.
- For significant changes, we will notify you via your registered email or through a notification on the platform.
- The date of any changes will be shown in the "Last Updated" section at the top of the page.
- Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
- If you object to the changes, you will have the option to close your account.
We recommend checking this page regularly. Minor updates may not be accompanied by a separate notification.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please get in touch. Our Data Privacy Team is always ready to help.
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the website
- Support Hours: 24 hours a day, 7 days a week
- Average Response Time: Within 7 Business Days
Privacy complaints will receive a written response within 30 days. For urgent matters, please contact us via live chat.