1 What is responsible gaming?
Responsible gaming means enjoying gaming while maintaining full control over your time, money, and emotions. At BG Bets, we believe online betting and casino games can be a completely enjoyable experience — as long as they're kept within sensible limits.
Many people assume gambling is always harmful, but the reality is that millions around the world enjoy Sports Betting and casino games purely for entertainment with no issues — because they play within a budget and follow sensible limits.
The core principle of responsible gaming is simple: Gaming is healthy when it's for fun. When you start playing to escape problems or chase losses, that's when it becomes dangerous.
Responsible gaming is mandatory at BG Bets. All members must follow our Terms & Conditions Must be followed.
BG Bets wants you to stay well, happy, and in control. Our responsible gaming tools are here to help you do exactly that. Keep gaming as a small, enjoyable part of your life — don't let it become a bigger problem.
2 Signs of Problem Gaming
Most people don't realize when their gaming habits are becoming a problem. That's why knowing the warning signs early makes a real difference. Recognizing these signs is a key part of BG Bets' responsible gaming guidelines.
Be alert if you notice any of the following signs:
- Spending beyond your budget and regretting it afterwards
- Chasing losses by continuing to play in an attempt to win back money
- Lying about gaming or hiding it from family
- Feeling restless or irritable when you can't play
- Prioritising gaming over sleep, work, or family
- Continuing to game by borrowing money or dipping into savings
- Being unable to stop gaming even when you want to
- Being unable to find pleasure or relief in anything other than gaming
If you notice any of these signs in yourself or someone you know, don't wait — reach out to us or seek professional help.
3 Know Yourself — Self-Assessment Questionnaire
Answer the questions below honestly. If you answer "yes" to more than three, it may be time to take a closer look at your gaming habits.
Have you ever spent more time or money on gaming than you planned?
Has gaming ever made it difficult to cover household expenses or pay essential bills?
Have you ever tried to win back money you lost by playing again?
Have you ever lied to family or friends about your gaming habits?
Do you feel like you can't stop gaming even when you try?
Does gaming feel more important than work, studies, or family?
Do you feel irritable or on edge when you can't game?
These questions serve as a general guide only. Please consult a professional for a proper assessment.
4 BG Bets Safety Tools
BG Bets offers a range of practical tools to make responsible gaming straightforward. You can enable or adjust any of them from your Account Settings at any time.
Session Timer
Set a time limit for each gaming session. You'll receive an automatic break notification when time is up.
Deposit Limit
Set your own maximum deposit limits on a daily, weekly, and monthly basis.
Loss Limit
Once your losses reach a set amount, the game will stop automatically.
Cooling-Off Period
If you need a short break, pause your account for anywhere between 1 and 30 days.
Self-Exclusion
Take an extended or permanent break from the platform. It takes effect as soon as you apply.
Reality Check
Periodic pop-up reminders to let you know how long you've been playing.
5 How to Set Limits – Step by Step
Setting responsible gaming limits on BG Bets is quick and easy. Just follow the steps below.
Log in to your account
Sign in to your BG Bets account with your username and password.
Go to Profile Settings
Click the profile icon in the top right corner and select "Account Settings".
Go to the "Responsible Gaming" tab
On the Settings page, look for the "Responsible Gaming" option.
Choose Your Preferred Limit
Set a Deposit Limit, Session Time, Loss Limit, or Self-Exclusion — whichever you need.
Confirm
Save your changes. A 24-hour cooling-off period applies to any request to increase your limit.
Limit reductions take effect immediately. Increasing your limit requires a minimum 24-hour waiting period — this is for your own protection.
6 Child & Minor Protection
BG Bets strictly prohibits anyone under 18 from using the platform. Protecting minors is one of our core commitments to responsible gaming.
- Age verification is mandatory at registration — providing false information will result in account termination.
- Use a password lock if your device is accessible to children.
- Use parental control software on your computer — such as Net Nanny or Qustodio.
- Always log out of the BG Bets app or site, especially on shared devices.
- Talk to children about the risks of online gaming in age-appropriate language.
If you know of a minor using BG Bets, please contact us immediately at [email protected]. We will take swift action.
7 Where to Get Help
Problem gambling is a mental health issue — there's no shame in it. Reaching out for help at the right time takes courage. Under BG Bets' responsible gaming policy, we are always here for you.
BG Bets Live Chat
Our support team is available 24 hours a day, 7 days a week. Reach out anytime you need help.
Email Support
Email us at [email protected]. For any issue related to problem gambling, we'll get back to you within 7 business days.
National Mental Health Helpline
For mental health support in Bangladesh, contact Kaan Pete Roi at 01779-554391 or the National Mental Health Helpline.
Professional Counseling
Visit a local mental health professional or counselor. Specialists in addiction treatment can provide the help you need.
Remember — asking for help is not a weakness; taking the right step at the right time is the smart move. At BG Bets, your wellbeing always comes before any win.